Fry's Electronics - The Downfall of Customer Service

In my opinion Fry's Electronics should be put out of business and it's executives tried as if they were involved with the Enron scandal! Then, each employee should be shot for plain ignorance.

Despite their desceptive low prices, in the end the consumer winds up getting nailed one way or another. Either there is no help or customers receive a major run-around. The incompetence of the store is outrageous.

Case in point: A few weeks ago, I was in need of a couple UPS's (battery backups). Unable to locate them in their original location, I proceeded to look in other places. Finally, I found I needed assistance. I was told "Sorry, I don't know what a UPS is" by not one, not two but 3 idiot associates! In order to locate them, I had to locate a manager. One associate had the audacity to tell me to find another associate to assist me.

Most recently, I purchased an external hard drive which had two $20 rebates. The store printed out two forms to be completed and mailed to the manufacturer, both of which required the usual original UPC code. The problem with this was the fact that there is only ONE ORIGINAL. To make a long story short, Fry's promised to contact the manufacturer and resolve this for me the following business day. 1 week went by and no call back. When I contacted the store recently, I was shuffled around to different associates. In the end, I had been disconnected 3 times, which resulted in the associate denying having done so that *I* hung up, not her. Having gone through that, I was told I would have to wait until Monday for them to call the manufacturer.

This was not the ONLY time this had happend. Fry's has a bad habit of "dropping the ball" and denying any knowledge. Hmmm.... sounds like our very US Gov't. Anyway, I saw the pattern forming again. Remember that this was only for a total of $40. Considering what I had been through, I decided to ask them to resolve this internally, which apparently was unreasonable. Despite the circumstances, I was still required to mail in the first form. A complete lack of customer service.

Had they taken ownership of the situation from the beginning, I would have agreed. But, again, this had become a real issue due to their mishandling of it. What do you think?

In my opinion, boycot Fry's. Do not shop Fry's, put their sorry stores out of business.

New Toy!!

Just before my birthday, I finally got into one of the new F-150's! One of the last '05 models. Since the lease was about up on my '03, I thought, "why not?" Although I've leased my 3 previous trucks, it was time to make a purchase. This rides like a dream! Everything Ford touts this truck to be is true. Much more spacious, smoother ride, tighter turning radius and more. Ripped out the stock CD-stereo and installed a Panasonic AM/FM, MP3/WMA, XM-Radio ready unit. And that's only the beginning!

I've been a Ford Man all my life, even my first vehicle was a Ford F100, model replica pictured below. Unfortunately, I had no pictures of the original vehicle, so this will have to do for now unless I can find something more closely matching the one I had. Even learned in it, too! So, I guess you could say "it's in my blood," but truth be told, I've had fewer problems with Ford Trucks than any other vehicle. In fact, not one single issue with my last one. I'd highly recommend a Ford, if you've ever wanted one, now is the time. Don't really recommend their cars tho... I think the Ford Motor Company should stick to what they do best, building tough trucks.

It's really spacious inside, feels like a car almost, but higher up. My son has plenty of room in the back with the crew cab. No hesitation on accelleration when running A/C full blast with these V-8's! Sound system is fantastic and it's a lot of fun to drive. Came with a full towing package, too! Center console is so HUGE you can get lost in it!