Fry's Electronics - The Downfall of Customer Service
In my opinion Fry's Electronics should be put out of business and it's executives tried as if they were involved with the Enron scandal! Then, each employee should be shot for plain ignorance.
Despite their desceptive low prices, in the end the consumer winds up getting nailed one way or another. Either there is no help or customers receive a major run-around. The incompetence of the store is outrageous.
Case in point: A few weeks ago, I was in need of a couple UPS's (battery backups). Unable to locate them in their original location, I proceeded to look in other places. Finally, I found I needed assistance. I was told "Sorry, I don't know what a UPS is" by not one, not two but 3 idiot associates! In order to locate them, I had to locate a manager. One associate had the audacity to tell me to find another associate to assist me.
Most recently, I purchased an external hard drive which had two $20 rebates. The store printed out two forms to be completed and mailed to the manufacturer, both of which required the usual original UPC code. The problem with this was the fact that there is only ONE ORIGINAL. To make a long story short, Fry's promised to contact the manufacturer and resolve this for me the following business day. 1 week went by and no call back. When I contacted the store recently, I was shuffled around to different associates. In the end, I had been disconnected 3 times, which resulted in the associate denying having done so that *I* hung up, not her. Having gone through that, I was told I would have to wait until Monday for them to call the manufacturer.
This was not the ONLY time this had happend. Fry's has a bad habit of "dropping the ball" and denying any knowledge. Hmmm.... sounds like our very US Gov't. Anyway, I saw the pattern forming again. Remember that this was only for a total of $40. Considering what I had been through, I decided to ask them to resolve this internally, which apparently was unreasonable. Despite the circumstances, I was still required to mail in the first form. A complete lack of customer service.
Had they taken ownership of the situation from the beginning, I would have agreed. But, again, this had become a real issue due to their mishandling of it. What do you think?
In my opinion, boycot Fry's. Do not shop Fry's, put their sorry stores out of business.
Despite their desceptive low prices, in the end the consumer winds up getting nailed one way or another. Either there is no help or customers receive a major run-around. The incompetence of the store is outrageous.
Case in point: A few weeks ago, I was in need of a couple UPS's (battery backups). Unable to locate them in their original location, I proceeded to look in other places. Finally, I found I needed assistance. I was told "Sorry, I don't know what a UPS is" by not one, not two but 3 idiot associates! In order to locate them, I had to locate a manager. One associate had the audacity to tell me to find another associate to assist me.
Most recently, I purchased an external hard drive which had two $20 rebates. The store printed out two forms to be completed and mailed to the manufacturer, both of which required the usual original UPC code. The problem with this was the fact that there is only ONE ORIGINAL. To make a long story short, Fry's promised to contact the manufacturer and resolve this for me the following business day. 1 week went by and no call back. When I contacted the store recently, I was shuffled around to different associates. In the end, I had been disconnected 3 times, which resulted in the associate denying having done so that *I* hung up, not her. Having gone through that, I was told I would have to wait until Monday for them to call the manufacturer.
This was not the ONLY time this had happend. Fry's has a bad habit of "dropping the ball" and denying any knowledge. Hmmm.... sounds like our very US Gov't. Anyway, I saw the pattern forming again. Remember that this was only for a total of $40. Considering what I had been through, I decided to ask them to resolve this internally, which apparently was unreasonable. Despite the circumstances, I was still required to mail in the first form. A complete lack of customer service.
Had they taken ownership of the situation from the beginning, I would have agreed. But, again, this had become a real issue due to their mishandling of it. What do you think?
In my opinion, boycot Fry's. Do not shop Fry's, put their sorry stores out of business.
posted by QballRail at 7:22 PM
1 Comments:
Ughs. I hate that crap when it happens.
You can tell more about a company AFTER you purchase their products.. and should plan future purchases accordingly.
Good post.
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